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Noticeboard

Named GP

Every patient has a named GP responsible for overseeing their care.  If you are unsure who your named GP is please ask.

Family & Friends Test (FFT) 

PLEASE COMPLETE OUR PATIENT SURVEY using the link below.

Changes to our On-line Services

PLEASE CHECK OUR 'ON-LINE MEDICAL RECORDS' SECTION FOR DETAILS.

Out of Hours

To contact a doctor when the surgery is closed at weekends and between the hours of 6.30 pm and 8.00 am Monday to Friday, please telephone NHS 111 (dial 111 from your phone for free) and your call will automatically be forwarded to the Somerset Out of Hours Medical Service

Telephone Advice

If you need to speak to a doctor or nurse on the telephone, please try to telephone (Williton 632701) either between 8.30 am and 9.00 am or between 11.30 am and 12 noon, when the clinician is more likely to be available. We try not to interrupt consultations except in an emergency.

Practice Policies

Confidentialitybluefolder

Patients tell us things they don’t want anyone else to know. Patient information is confidential and all members of our team have a professional responsibility to take your confidentiality seriously.

No member of our team will discuss your medical records with someone else without your consent. Anything you discuss with a member of our practice team will be treated as confidential, even if you are under 16 years of age. Although it is rare, there are a few instances, defined by law, when information can be released without your consent.

If you would like further information about this or how the practice operates please ask a receptionist for a copy of our brochure on confidentiality. Patients’ details are held on our computer system and the Practice is registered under the Data Protection Act.

If you have a query and would like more specific details about what information we hold, where we hold it and how we use it, please do not hesitate to contact the surgery, so that arrangements can be made to provide you with this.

Freedom of Information

Our practice routinely makes information available to the public in relation to its functions and activities. Under the Freedom of Information Act 2000, general practices are now officially required to adopt and maintain a scheme, which makes information they hold available. The Act asserts the right of individuals to obtain access to official information to the greatest extent possible, consistent with the public interest and the need to protect legitimate confidential information.

This does not include information about individual pateints, members of our staff or other individuals.  Individuals already have the right of access to information about themselves under the Data Protection Act 1998. You are also entitled to request information about the practice under the NHS Openness Code 1995.

Like other public authorities our practice is been required to maintain a Publication Scheme setting out the classes of information we hold, the manner in which we intend to publish the information and whether a charge will be made for that information. Information already available to the public can be accessed without using the Freedom of Information Act.

If you would like further information about the Freedom of Information Act, please speak to our Management Partner.

Fair Access

You will be treated with respect and as a partner in your own health care. As patients, you are responsible for your health and that of any dependents. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavouring to keep you healthy. If you would like a copy of our Practice Charter please do not hesitate to contact us, so that one can be sent to you.

Dicscrimination

We aim to provide comprehensive healthcare – both the prevention of illness and its treatment when the need arises. At Williton & Watchet Surgeries we acknowledge that certain groups and individuals may experience discrimination through reasons of race, ethnic origin, colour, national origin, religion, disability, age, sexuality, gender, marital status, lifestyle, social status or appearance.Discrimination may be direct, indirect or actual victimisation. Our equal opportunities policies incorporate individual rights provided by the Human Rights Act. No individual or group applying for primary care services, employment or service contracts will be treated less favourably than anyone else.

Zero Tolerance

Our team wil do their best to try and help you to the best of their ability.  We strongly support the NHS policy on zero tolerance in order to make life safe for the people who work here. There can be no excuse for violence or abuse towards our staff or other patients and such behaviour will not be tolerated. 

Registering with the practice

The practice is committed to ensuring that patients have appropriate access to our services according to their clinical needs. Patient registration with our practice is open to anyone who resides permanently in our practice area and who wishes to register with us for personal medical services.

Accessing practice services

All patients applying for clinical care will be treated equally and services will be provided according to medical need. Medical assessment of all patients will be based on a clinical judgement of the patient’s problems and any treatment will be prescribed according to the likely effectiveness of that action, after informed discussion with the patient. Our team members have a responsibility to treat all patients and colleagues equally and to not subject any individual to discrimination of any kind.

In return we expect patients who choose to be registered with our practice to extend these principles to their individual contact with members of our team. Whilst patients obviously have the right to choose which clinician they wish to see, we are not able to tolerate actions, which could be interpreted as an act of discrimination, for any reasons, on the part of the patient against any individual member of our practice team.

Contact

If you have any problems or concerns you can speak in confidence to either your doctor or the practice manager, simply by contacting the surgery reception on 01984 632701.

Disabled Facilitesdisabled_sign_on_wall

Our facilities are located within ground floor layouts, with wide door access and toilet facilities for patients with wheelchairs. Our surgeries offer automated entrance doors and low level reception desks. We also have a portable induction loop in each surgery to enable hearing aid wearers to hear speech clearly with little or no background noise. We try to ensure fair and suitable access to our services whatever a person’s disability.

Dedicated disabled parking is available on site at our Williton surgery.

If you have a specific disability that our current facilities are unable to meet, please let our Management Partner know so that we can try to overcome this.

Complaints

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible. We are continually striving to improve our service.

We appreciate that people often do not like to complain, but assure you that we do want to know if you are not satisfied. If you have a comment, complaint or suggestion please tell any member of staff who will assist you, or ask to speak to our Management Partner, Alison Foulkes. Should you prefer to speak to one of the doctors this can be arranged.

To ensure clarity, you may wish to put your views down on paper, in which case these should be addressed to Alison Foulkes.

A copy of our Practice Complaints Procedure Leaflet is available from the surgery to assist anyone wanting to make a complaint. We will always comply with the formal NHS complaints process.

Cleaning / Infection Control

The practice is committed to the control of infection within the building and in relation to the clinical procedures carried out within it.

Wherever possible or practicable the practice will seek to use washable or disposable materials for items such as soft furnishings and consumables, e.g. seating materials, wall coverings including paint, bedding, couch rolls, modesty sheets, curtains, floor coverings etc, and ensure that these are laundered, cleaned or changed frequently to minimise risk of infection.

 

The following tables outline our cleaning schedules for public areas.

 

 

HIGH RISK AREAS

 

CLINICAL AND TREATMENT ROOMS

 

Clean hand – basins and taps, including accessible work tops

Daily

Fully mop all flooring

Daily

Empty general waste bin and replace bin liners

Daily

Vacuum carpeted flooring

Daily

Dust or damp wipe all office furniture, window sills, ledges.  Do not move papers on desks.

Daily

Vacuum clean all chairs & upholstery

Weekly

Dust or damp wipe all skirting boards, radiators, doors & surrounds

Daily

Dust or damp wipe all high ledges and cabinet tops where accessible

Daily

Dust or damp wipe telephone handsets and sanitise

Daily

Curtains & blinds

Weekly and full clean 6 monthly (log report to be sent to Maxine)

Clean & polish mirrors & internal glass

Daily

Damp wipe all worktops, desks and chairs 

Daily

Ensure floors around the corners and edges area clean

Daily

Clean all dispenser units and replenish

Daily

Empty & replace liner for recycling bins

AR

Clean monitor screens with correct VDU Cleaner

Weekly

Damp clean fans

Every 3 months (log report to be sent to Maxine)

Damp wipe all wipeable chairs

Daily

Damp wipe door handles and light switches

Daily

Damp wipe all examination couches including underneath

Daily

Return all dirty crockery to kitchen

Daily

Damp wipe all light fittings, examination lights, cupboard tops, curtain rails

Daily

High level cleaning in rooms 6&9

Every 3 months (log report to be sent to Maxine)

Polish chrome and stainless steel fittings

Daily

Dust all accessible picture and display items

Weekly

Dust or damp wipe keyboards and sanitise

Daily

Dust and remove any cobwebs from window blinds and ceilings

Weekly

 

 

 

WASHROOM FACILITIES

 

 

Clean inside/outside of WC and leave in a hygienic condition

Daily

Clean shower tray, glass door, shower head and wall tiles

Weekly

Clean both sides of WC seats

Daily

Clean ceramic tiles and splash backs above hand basins

Daily

Clean all metal pipe-work where accessible

Weekly

Sweep and mop floors with disinfectant solution

Daily

Clean hand basins and taps

Daily

Clean all consumable dispensers and refill as required

Daily

De-scale toilets and hand basins preventing a build up of lime scale 

Weekly

Damp wipe extractor fans

Weekly

Empty waste bin and replace bin liner

Daily

Empty sanitary waste and keep of record of disposal

Weekly

 

 

MINOR OPS THEATRE

 

 

Clean hand basin and taps, including accessible work tops

Daily

Fully mop all flooring

Daily

Empty general waste bin and replace bin liners

Daily

Dust & damp wipe all high ledges and cabinet tops where accessible

Daily

Dust or damp wipe all office furniture, window sills and ledges

Daily

Curtains and blinds

Weekly and full clean 6 monthly (log report to Maxine)

Dust or damp wipe all skirting boards, radiators, doors and surrounds

Daily

Damp wipe all table tops, chairs, worktops and sinks

Daily

Dust or damp wipe telephone handsets

Daily

Ensure floors around the corners and edges are clean

Daily

Clean and polish mirrors and internal glass

Daily

Empty and replace liner for recycling bins

AR

Damp clean fans

Monthly (log report to Maxine)

Clean all dispensers units and replenish

Daily

Damp wipe door handles and light switches

Daily

Clean monitor screens with correct VDE cleaner

Daily

 

Return all dirty crockery to kitchen

Daily

Damp wipe all wipeable chairs

Daily

Damp wipe all light fittings, examination lights, cupboard tops and curtain rails

Daily

Damp wipe all examination couches including underneath

Daily

Dust all accessible picture and display items

Weekly

Dust or damp wipe telephone handsets and sanitise

Daily

Empty & replace liner for recycling bins

AR

 

 

 

 

 

MEDIUM RISK AREAS

 

PUBLIC AREAS

 

 

Dust & damp wipe reception desk and other furniture

Daily

Dust or wipe all skirting boards, radiators, doors and surrounds

Daily

Vacuum all chairs and damp wipe any marks

AR

Clean entrance door glass both sides

Daily

Dust or damp wipe telephone hand sets and sanitise

Daily

Fully vacuum all carpeted flooring and mop all hard flooring 

Daily

Empty waste bin and change liners

Daily

Dust all accessible pictures and display items

Weekly

Clean monitor screens with correct VDE cleaner

Weekly

Spot clean doors, door handles and light switches

Daily

Clean fans

6 monthly (log report to Maxine)

Ensure magazines are tidy and any torn or damaged dispose of.

Daily

 

Dust all accessible picture and display items

Daily

Dust or damp wipe telephone handsets and sanitise

Daily

Empty & replace liner for recycling bins

AR

 

 

   

WAITING AREAS

 

 

Dust and damp wipe window sills and ledges where accessible

Weekly

Dust or wipe skirting boards, radiators, doors and surrounds

Weekly

Vacuum all chairs and upholstery, damp wipe any marks

AR

Clean any glass both sides

Weekly

Dust or damp wipe telephone handsets

Weekly

Fully vacuum all carpeted flooring, mop all hard flooring

Daily

Empty waste bins and change liners

Daily

Dust all accessible picture and display items

 

 

Weekly

Tidy magazines/dispose of any that are torn etc

Daily

 

Spot clean doors, door handles and light switches, fire alarm buttons and equipment

Daily

Damp wipe children’s play equipment

Daily

Clean water dispensers

Daily

Remove all patient information leaflets from display boards and dust display groves and leaflet holders. 

3 monthly

Empty & replace liner for recycling bins

AR

 

 

 



 
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