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Noticeboard

Named GP

Every patient has a named GP responsible for overseeing their care.  If you are unsure who your named GP is please ask.

Family & Friends Test (FFT) 

PLEASE COMPLETE OUR PATIENT SURVEY using the link below.

Changes to our On-line Services

PLEASE CHECK OUR 'ON-LINE MEDICAL RECORDS' SECTION FOR DETAILS.

Out of Hours

To contact a doctor when the surgery is closed at weekends and between the hours of 6.30 pm and 8.00 am Monday to Friday, please telephone NHS 111 (dial 111 from your phone for free) and your call will automatically be forwarded to the Somerset Out of Hours Medical Service

Telephone Advice

If you need to speak to a doctor or nurse on the telephone, please try to telephone (Williton 632701) either between 8.30 am and 9.00 am or between 11.30 am and 12 noon, when the clinician is more likely to be available. We try not to interrupt consultations except in an emergency.

Sign Up To Safety

Sign up to Safety‘Sign up to Safety’ is part of a national set of initiatives aimed at making care safer that West Somerset Healthcare has signed up to. The initiative aims to harness the commitment of staff across the NHS in England to help collectively improve the safety of patient care.

Healthcare is high risk and although we try our best, mistakes can still happen. We believe that we need to be able to discuss safety openly with our patients, carers and colleagues, which is why we have decided to Sign up to Safety.

 

The five ‘Sign up to Safety’ pledges

 

Putting safety first. The practice is committed to helping reduce avoidable harm in the NHS by half and making public our locally developed goals and plans.

 

Continually learn. We will aim to make our organisation more resilient to risks, by acting on the feedback from patients and staff and by constantly measuring and monitoring how safe our services are.

Being honest. We are committed to being transparent with people about our progress to tackle patient safety issues and supporting staff to be candid with patients and their families if something goes wrong.

Collaborating. We will take a lead role in supporting local collaborative learning, so that improvements are made across all of the local services that patients use.

Being supportive. We will help people understand why things go wrong and how to put them right. We will give staff the time and support to improve and celebrate their progress.


PROGRESS AGAINST OUR PLEDGES

More information about the work undertaken by the practice in 2015 as part of the local Somerset Sign up to Safety innitiative can be found in the PROGRESS REPORT.

Patient Information Sheet - Being Open - in the event that the NHS gets it wrong.  

 

 

 



 
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