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Noticeboard

Named GP

Every patient has a named GP responsible for overseeing their care.  If you are unsure who your named GP is please ask.

Family & Friends Test (FFT) 

PLEASE COMPLETE OUR PATIENT SURVEY using the link below.

Changes to our On-line Services

PLEASE CHECK OUR 'ON-LINE MEDICAL RECORDS' SECTION FOR DETAILS.

Out of Hours

To contact a doctor when the surgery is closed at weekends and between the hours of 6.30 pm and 8.00 am Monday to Friday, please telephone NHS 111 (dial 111 from your phone for free) and your call will automatically be forwarded to the Somerset Out of Hours Medical Service

Telephone Advice

If you need to speak to a doctor or nurse on the telephone, please try to telephone (Williton 632701) either between 8.30 am and 9.00 am or between 11.30 am and 12 noon, when the clinician is more likely to be available. We try not to interrupt consultations except in an emergency.

Accessible Information

The Accessible Information Standard is a new 'information standard' for implementation by all organisations that provide NHS care.  The Standard aims to ensure that people who have a disability or sensory loss receive information that they can access and understand, for example in large print or via email, and professional communication support if they need it, for example from a British Sign Language Interpreter. This also applies to parents and carers of these people. The Standard requires organisations to:

1. Ask people if they have any information or communication needs, and find out how to meet their needs

2. Record those needs clearly and in a set way

3. Highlight or flag the person's file or notes so it is clear that they have information or communication needs and how to meet those needs

4. Share people's information and communication needs with other providers of NHS and adult social care, when they have consent to do so

5. Take steps to ensure that people receive information which they can access and understand and receive communication support if they need it.

Although not exhaustive, the standard is likely to apply to those people who are blind or d/Deaf, those who have some hearing or visual loss, people who are deafblind and people with learning disabilities.  For example they may need their information in a format other than standard printed letters; such as large print, coloured paper, or via email etc.  They may also need help with communication through the use of a British Sign Language (BSL) Interpreter, deafblind manual interpreter, or an advocate etc.

Successful implementation of the Standard aims to lead to lead to improved outcomes and experiences, and the provision of safer and more personalised care and services to those individuals who come within the Standard's scope.  It should lead to improvements in patient satisfaction and experience, patient safety, outcomes (for example due to earlier diagnosis and treatment) and patients' ability to self-care and adhere to clinical and medical advice

If you have any specific information needs covered by the Accessible Information Standard please let a member of the practice team know so that we can try to meet this.

This does not apply to:

- Patients who prefer to get their information in other formats that so not have a disability or sensory loss

- Foreign language translations

- People who have difficulty reading or understanding information for reasons other than a disability, impairment or sensory loss for example due to low literacy or a learning difficulty like dyslexia as distinct from a learning disability.



 
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