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Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"Overall, how was your experience of our service?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FFT Results
| Month / Year | Very good | Good | Neither good nor poor | Poor | Very poor | Don't know |
|---|---|---|---|---|---|---|
| Jan 2024 | 14 | 2 | 0 | 0 | 0 | 0 |
| Feb 2024 | 13 | 0 | 0 | 0 | 0 | 0 |
| Mar 2024 | 15 | 3 | 0 | 0 | 0 | 0 |
| Apr 2024 | 7 | 2 | 0 | 0 | 0 | 0 |
| May 2024 | 15 | 0 | 0 | 0 | 0 | 0 |
| Jun 2024 | 8 | 0 | 0 | 0 | 0 | 0 |
| Jul 2024 | 16 | 0 | 0 | 0 | 0 | 0 |
| Aug 2024 | 11 | 3 | 1 | 0 | 0 | 0 |
| Sep 2024 | 24 | 0 | 0 | 0 | 0 | 0 |
| Oct 2024 | 490 | 27 | 3 | 1 | 1 | 0 |
| Nov 2024 | 64 | 7 | 1 | 1 | 0 | 1 |
| Dec 2024 | 24 | 1 | 0 | 0 | 0 | 0 |
Patient feedback
We asked the question:
Please can you tell us why you gave your answer? Please tell us anything that we could have done better.
Tara who saw me was really friendly, informative and gave me the time I needed to ask any questions. She was helpful when I enquired about speaking to a doctor about another issue and made a phone appointment for me. Excellent service nothing could have been improved on.
Posted on: 29/11/2024
Excellent service
Posted on: 29/11/2024
The nurse practitioner was very thorough in her investigation into my problem. As a result, she referred me to a consultant at Musgrove. This referral was most appropriate and has prevented my serious problem from getting worse!
Posted on: 28/11/2024
I always find both Watchet and Williton surgery very helpful, and efficient no problems booking and and whenever gone to either appointment times kept to
Posted on: 26/11/2024
I was seen on time by a very kind and efficient doctor who put me at ease.
Posted on: 21/11/2024
I had a Covid jab at Alcombe pharmacy a few weeks ago and was offered (and accepted) flu at the same time. I was told I did not need to inform Williton I had already had the flu jab as the system would do it automatically. But I still got a reminder to attend on 18th and now you assume I did attend so “the system” is not working as it should!
Posted on: 20/11/2024
A thorough investigation of my symtoms conducted in a friendly and sypathetic manner.
Posted on: 20/11/2024
Seen very promptly and with kindness
Posted on: 19/11/2024
Superb staff. I feel at ease talking to them
Posted on: 19/11/2024
Was treated quickly without waiting very long. My vaccination virtually painless (to be honest I hardly felt it) and the medical staff were friendly and efficient.
Posted on: 19/11/2024
Very helpful staff and a pleasant atmosphere for flu jab
Posted on: 19/11/2024
Quick and efficient service. The staff were very professional and pleasant. Very impressed with the service received.
Posted on: 19/11/2024
Staff were very pleasant and when called to have flue vaccination, we were both addressed by our first names and very helpful
Posted on: 19/11/2024
I had a scan on my right hip and about to have an appointment with my Doctor to decide what to do next.
Posted on: 16/11/2024
I was seen on time by a friendly nurse and her colleague when I recently had my flu jab
Posted on: 16/11/2024
Efficient
Posted on: 16/11/2024
Freeze clinic, quick and efficient, on time. Good result. Thankyou Dr Ganner
Posted on: 16/11/2024
It’s not any easy job being a doctors receptionist, but the girls are always kind and helpful! They even recognise me as a fellow patient!
Thank you for being there!
Posted on: 15/11/2024
Swift efficient & friendly staff. Appointment ran to time
Posted on: 15/11/2024
I thought i made appointment with a doctor but seen a nurse and she had to speak to a doctor as she was not sure what to do so really i think it should of been doctor it would of also been less time dont get me wrong the nurse was very good .
Posted on: 14/11/2024
Seen on time and all very efficient.
Posted on: 14/11/2024
Polite, professional, efficient.
Posted on: 14/11/2024
Quick and efficient
Posted on: 13/11/2024
Great service thanks
Posted on: 13/11/2024
Always good and always respectful , kind and very caring.
Posted on: 07/11/2024
I was receiving the flu vaccine and the nurse was not wearing any gloves , nor did she sterilise the injection site with an alcohol wipe before administering the vaccine.
Posted on: 07/11/2024
I went in on time and the nurse who did my diabetic check up,was friendly also explained everything she was doing i was very impressed with the service i had
Posted on: 05/11/2024
All the GPS, especially my doctor, Dr. Wyatt and the reception staff and nurses at West Somerset Healthcare are excellent. The are kind, understanding and always s ready to help. I thank-you all.
Posted on: 04/11/2024
Excellent service
Posted on: 04/11/2024
Very polite and professional
Posted on: 03/11/2024
Seen on time
Posted on: 02/11/2024
I came for a flu jab - thank you ~ everything was managed very efficiently ~
Posted on: 02/11/2024
Saw Dr Ganner for Cryo, in out job done
Posted on: 02/11/2024
Nurse was very friendly and efficient.
Posted on: 02/11/2024
Excellent service
Posted on: 02/11/2024
On time, and very friendly as usual.
Posted on: 02/11/2024
Kim the receptionist who I booked appointment with was pleasant and helpful. Arrived 5 mins early, was seen in time and everything explained well at appointment.
Posted on: 02/11/2024
I think our National Health is 2nd to none
Posted on: 01/11/2024
Always listened to with empathy. Very grateful.
Posted on: 01/11/2024
I was in the surgery for a prior appointment and asked if I could receive a phone call from a Doctor. Within 24 hours I had spoken to Dr Moss and was booked in for a blood test that same day. Results were back within a couple of days and medication prescribed. Thank you so much.
Posted on: 20/09/2024