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Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"Overall, how was your experience of our service?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FFT Results
| Month / Year | Very good | Good | Neither good nor poor | Poor | Very poor | Don't know |
|---|---|---|---|---|---|---|
| Jan 2025 | 23 | 5 | 0 | 0 | 0 | 1 |
| Feb 2025 | 13 | 2 | 0 | 0 | 0 | 0 |
| Mar 2025 | 32 | 6 | 0 | 0 | 0 | 0 |
| Apr 2025 | 20 | 1 | 0 | 1 | 0 | 0 |
| May 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jun 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jul 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Aug 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Sep 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Oct 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
Patient feedback
We asked the question:
Please can you tell us why you gave your answer? Please tell us anything that we could have done better.
The nurse was attentive and understanding.
Thoroughly professional and efficient in the process of doing my annual diabetic check up.
She listened to my concerns and arranged follow up consultation with my GP and diabetic nurse.
Posted on: 25/03/2025
The nurse I saw was, pleasant, friendly and courteous. She took my blood sample pretty well although with some pain.
The only query I had was when she took my blood pressure. As I regularly take my blood pressure at home and monitor, I looked up how to do this properly. This nurse wanted to take the measure on my right arm, the sleeve was very loose (should only be able to get two fingers under the cuff) and the result was 127/78. My usual reading is around 135/85 so her figures were low as a result. I therefore have to question her training in this respect.
Posted on: 24/03/2025
My examination was very thorough and all was explained well
Posted on: 22/03/2025
Very friendly. No problem getting bloods, slot of people have trouble
Posted on: 21/03/2025
Your staff are always very helpful and encouraging.They answer my questions and explain things in layman terms so I can understand what I need to do.
Posted on: 19/03/2025
Generally fine, everyone polite and comfortable experience.
Only thing was having to over ten minutes for appointment.
Posted on: 17/03/2025
Very pleasant and helpful
Posted on: 14/03/2025
Fantastic team at the surgery. Great support.
Posted on: 13/03/2025
Straight forward polite efficient and friendly nurse. Put me at my ease.
Posted on: 13/03/2025
Practitioner was friendly and professional
Posted on: 12/03/2025
On time.
Friendly and efficient.
Caring.
Posted on: 11/03/2025
The nurse I seen was polite and caring
Posted on: 11/03/2025
Excellent hypertension review by nurse who was unfortunately running about 25 minutes late but did advise me of the delay after 10 minutes and apologised.
Posted on: 10/03/2025
It was a very friendly and thorough examination, couldnt have done anymore for me. Very happy.
Posted on: 10/03/2025
Dr Ganner cryo clinic, nice bloke. We talked
very briefly about other stuff too
Posted on: 09/03/2025
Atrial fibrillation annual review.
Friendly and supportive nurse. No ECG to review heart rhythm.
Blood pressure, pulse and weight could all be provided online from home, as could a short questionnaire.
I shall shortly go through the same sort of meeting for my COPD review and the same comments will apply, with no spirometry tests.
Surely better for patient submitted information to be amalgamated and followed by an annual meeting with the GP for annual health appraisal?
Posted on: 09/03/2025
On time Dr Ganner did not rush,,explained treatment in a friendly manner .
Posted on: 09/03/2025
My appointment with the nurse was spot on time and her treatment and advice was superb
Posted on: 08/03/2025
Very cheerful Lead HCA who listened to my grumbles and gave helpful, accurate advice. I’d gone in for hypertension review, but she was so much more knowledgeable.
Posted on: 06/03/2025
Tara was very helpful and professional
Posted on: 05/03/2025
Very understanding, friendly and professional.
Posted on: 04/03/2025