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Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"Overall, how was your experience of our service?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FFT Results
| Month / Year | Very good | Good | Neither good nor poor | Poor | Very poor | Don't know |
|---|---|---|---|---|---|---|
| Jan 2025 | 23 | 5 | 0 | 0 | 0 | 1 |
| Feb 2025 | 2 | 0 | 0 | 0 | 0 | 0 |
| Mar 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Apr 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| May 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jun 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jul 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Aug 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Sep 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Oct 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
Patient feedback
We asked the question:
Please can you tell us why you gave your answer? Please tell us anything that we could have done better.
My appointment was on time and Dr Duckworth was very easy to talk to and understanding came from my appointment with confidence
Posted on: 30/01/2025
On time, efficient and all tests carried out by the nurse as requested by the doctor.
Posted on: 30/01/2025
The new doctor made you feel at home and gave quiet confidence that she new what she was talking about freindly and did not drag it on forever very good experience
Posted on: 29/01/2025
Booking was easy, an appointment was available soon, and there was minimal wait on the day
Posted on: 23/01/2025
Appointment on time and treatment done for expediently !
Posted on: 22/01/2025
Quick appointment with reminder text.
Posted on: 20/01/2025
Good servive from the surgery and staff, Doctor was very professional and appointments came quickly.
Posted on: 20/01/2025
very pleased with my appointment with Dr Ross Ganner thank you
Posted on: 19/01/2025
Very good experience.
Posted on: 19/01/2025
Would have been very good if they hadn’t been kept waiting for 15 mins after my appointment time even though I was 1st appointment of the day.
Posted on: 17/01/2025
There was an emergency before me so I had a much longer wait time than normal but reception kept me informed and apologised as did the nurse. The consult was good and nurse was friendly and kind. I think it’s an excellent service and appreciate that annual follow ups are important and are carried out!
Posted on: 16/01/2025
Everything was explained
Posted on: 15/01/2025
Staff always helpful and obliging
Posted on: 15/01/2025
I was seen early and not kept waiting, everything was done very efficiently and easy
Posted on: 09/01/2025
Good friendly service
Posted on: 08/01/2025
The nurse I see was very thorough. She actually listened to what I was saying about leg swelling and said I needed to see a doctor. I have been seeing nurses about this problem for months and havent been offered to see doctor despite asking.
Posted on: 01/01/2025
I’m mortified as I missed the appointment. I’d been unwell over the Christmas week, and got confused about the day of the week. It was on Saturday 28 th ( that I thought was Friday 27th) that I realised. I’ve just tried to re-book here but find I can’t.
Posted on: 01/01/2025